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My thoughts on using the MSI Cyborg 15 Gaming Laptop i7-12650H (RTX 4060 + 32GB RAM + 2TB) (2024)

My thoughts on using MSI Cyborg 15: performance, design quality, connectivity options, and customer service woes.

Paul Norvig


April 2, 2024


At the office we recently received the MSI Cyborg 15 Gaming Laptop and I have been using it extensively for various tasks, including productivity and gaming. It has quite good specs for an affordable price - more on this below.


Property Value Property Value
Brand MSI Model Name Cyborg
Screen Size 15.6 Inches CPU Model Core i7
Ram Memory Installed Size 32 GB Operating System Windows 11 Home
Graphics Card Description Dedicated Graphics Coprocessor NVIDIA GeForce RTX 4060
CPU Speed 2.3 GHz Hard Disk Description SSD


Click on photos to enlarge them:

Msi cyborg 15 gaming laptop box Msi cyborg 15 gaming laptop back of laptop Msi cyborg 15 gaming laptop side monitor Msi cyborg 15 gaming laptop keyboard Msi cyborg 15 gaming laptop side of laptop


Initial Impressions and Performance

Msi cyborg 15 gaming laptop side of laptop

Upon unboxing the MSI Cyborg 15, I immediately took note of its specifications. At the core, the 12th Gen Intel Core i7-12650H Processor promises high-performance levels, and in my day-to-day use, it has performed admirably, easily handling heavy multitasking and gaming sessions. Here’s a rundown:

  • Processor: 12th Gen Intel i7 – suitable for resource-intensive applications.

  • Graphics: NVIDIA GeForce RTX 4060, renders beautiful and smooth gameplay.

  • 32GB DDR5 RAM: Enhances system performance for efficient multitasking.

  • Storage: A 2TB NVMe M.2 PCIe SSD, more than enough for my needs and lightning-fast.

The 1144Hz FHD display offers excellent performance for gaming, providing smooth frames that significantly improve my experience. I’ve enjoyed high settings in games like ‘Cyberpunk 2077’, with the NVIDIA RTX 4060 graphics card ensuring seamless gameplay.

While the laptop lacks an optical drive, this is not a major issue for me since most of my games and software are digital. Additionally, the Wi-Fi 6 connectivity provides swift and stable online gaming and streaming experiences. Furthermore, Bluetooth 5.2 ensures a clutter-free workspace.

However, the display’s 45% NTSC color gamut is a limitation for those requiring high color accuracy in their work. This may not be an issue for casual users but should be considered by potential buyers with professional graphics design needs.

Thus far, I haven’t experienced any blue screen issues or the need for customer service contact, but it’s worrying to read about others’ difficulties. The provided MRA code is reassuring, even if the subsequent support seems insufficient.

I included the BROAGE cable in my order. Setting up Windows 11 Home was straightforward, and I grew accustomed to using the backlit blue keyboard, which is comfortable. I haven’t found a need for its anti-ghost key yet.

Despite the need for improvement in customer support and the subpar NTSC display, the MSI Cyborg 15’s overall performance has been strong, thanks to its powerful CPU and GPU. I value raw performance and reliability above all else, making the MSI Cyborg 15 a good fit for me so far. I will continue monitoring its durability and checking for issues. For now, it holds a place on my desk for work and play.

Design and Display Quality

Msi cyborg 15 gaming laptop box

The MSI Cyborg 15 Gaming Laptop delivers strong visual performance, thanks to a compelling assortment of features that cater to the needs of both gamers and productivity users. Here are its notable aspects:


  • The 15.6” FHD display delivers clear and vivid visuals, especially important for immersive gaming sessions.
  • A high refresh rate of 144Hz makes gameplay smooth, with less blur and more precise motion rendering.
  • IPS-Level technology ensures that colors stay consistent no matter the viewing angle.


  • The NTSC color gamut of 45% may not provide sufficient color accuracy for professional photo and video editing tasks. The screen’s bezels could be thinner for an improved appearance and potentially increased immersion.

Delving deeper into the monitor’s attributes, the 15.6-inch screen size strikes a balance between portability and functionality. It fits comfortably in most backpacks and offers ample space to prevent eye strain during prolonged use. The 1920 x 1080 resolution guarantees clear images and crisp text, ensuring an enjoyable user experience for both gaming and work tasks.

The IPS-level panel is beneficial when I need to display my screen to others. Its wide viewing angles prevent colors from fading, a common issue with lower quality screens. With a refresh rate of 144Hz, action sequences remain smooth, essential for my competitive gaming requirements.

However, I want to mention that while this monitor’s color reproduction is satisfactory for most uses, it doesn’t lead in color accuracy for professional work. Its 45% NTSC color gamut is a limitation for those who require realistic color representation. This isn’t an issue for me, but for creatives, it might be a deal-breaker.

The NVIDIA GeForce RTX 4060 graphics card is essential for rendering images on this display and maintaining high frame rates, even with demanding games. Its slim 0.9” profile and weight of 4.37 lbs make it an appealing and portable device without compromising power.

Overall, the Cyborg 15 offers an impressive design and display quality suitable for gamers and regular users. Its exterior is sleek and space-efficient, making it an appealing device for both work and play. Despite a few limitations that may affect certain niche users, its visual experience is generally satisfying.

Connectivity and Ports

Msi cyborg 15 gaming laptop back of laptop

One standout feature of the MSI Cyborg 15 gaming laptop is its versatile connectivity and ports. This feature offers convenience whether I game, work, or pursue creative hobbies. Here are the details:

  • Two 2 USB 3.2 Gen1 Type-C Ports are available for connecting contemporary peripherals or transferring data quickly.

  • One USB 3.2 Gen1 with DisplayPort 1.4: This feature enables connecting an external monitor, enhancing productivity through multitasking.

  • Using an HDMI connection guarantees an exceptional high-definition experience with HDMI 4K @ 60Hz resolution. This advanced technology enables superior image quality for your favorite content or seamlessly upgrades your gaming setup.

  • A reliable wired internet connection is crucial for continuous online gaming. The RJ45 LAN port guarantees this stability.

This device offers Wi-Fi 6 and Bluetooth 5.2, ensuring efficient wireless connectivity. The internet speed is fast, and pairing devices is easy. However, it lacks an SD card reader for instantly transferring photos or files from a camera.

The Blue keyboard with Anti-Ghost key works well for gaming. Its integrated 720P HD camera is adequate for video conferencing. However, I found the camera’s quality lacking in professional settings.

While the laptop includes necessary features and additional ones, some users may miss Thunderbolt ports for docking or connecting multiple high-speed devices concurrently.

Despite these issues, the MSI Cyborg 15 offers sufficient connectivity for my daily needs. The laptop doesn’t have an extensive range of ports but functions well without causing significant inconvenience. The inclusion of the BROAGE Cable bundle was a welcome surprise, although I was let down to find that the HDMI cable mentioned in the advertisement was missing upon delivery.

All things considered, the benefits of connecting my world to the MSI Cyborg 15 outweigh the drawbacks. The ports provide enough coverage for my gaming and daily tasks. However, be sure to confirm your purchase upon arrival and contact the supplier if any accessories are missing.

Customer Service Experience

Msi cyborg 15 gaming laptop side monitor

Navigating the realms of customer support can often be as daunting as troubleshooting the tech itself. In my journey with the MSI Cyborg 15 Gaming Laptop, I found myself engaging with the MSI customer service team more than I anticipated. My interactions left me with a mixed bag of emotions but there were certainly elements where the MSI team shined.


  • The laptop’s specifications indicated strong gaming capabilities.

  • Setting up the system was easy and straightforward. The software felt strong and fast.

  • MSI, a trusted brand, provides a dependable gaming device.


  • Customer service accessibility proved challenging, especially locating the appropriate contact for support in Mexico.

  • Lack of Spanish phone support complicated matters due to language barriers.

  • I was worried about the support I would receive after the 30-day warranty through Amazon ended.

My experience with MSI’s customer service was disappointing due to communication difficulties. After about 40 days, my laptop stopped working, which was 10 days beyond Amazon’s warranty period. I encountered challenges reaching out to MSI’s support. The lack of a customer service number for Mexico was disheartening, and the language barrier only increased my frustration.

However, after making contact with MSI, they provided an MRA code and committed to collecting the device for repair. Although I had hoped for a faster turnaround time, the representative was polite and professional during our interactions.

I can acknowledge the challenges of supporting international clients, and it’s impressive that MSI offers a global assistance network. However, there is potential for enhancement, particularly regarding local language support and reaction times.

In terms of the support I received, the representatives were knowledgeable and helped me diagnose issues before deciding on a repair. Their technical skills are reassuring given the advanced nature of my purchase.

In conclusion, I’ve encountered challenges with MSI customer service. The lengthy wait for repair and difficulties initiating the process were disappointing. However, the competent behavior and technical expertise of MSI staff indicate a strong base for their support. I’m optimistic that my issue will be resolved favorably and that the customer support experience will align with MSI’s reputation for superior computing performance.